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All rights, including translation, reserved. Except for fair copying, no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying or otherwise without the prior written permission of the authors. Contact the primary authors of this document for such permission are Neil Allan, University of Bath, School of Management, Bath BA2 7A, N.D.Allan@Bath.ac.uk